Shipping & Return Policy

Last Updated: August 1, 2025

Thank you for shopping with FineKavaHawaii.com. We are committed to delivering high-quality products and a smooth customer experience. Please review the information below regarding shipping, returns, and what to expect after placing your order.

Shipping Information

• Processing Time: Most orders are processed within 2–3 business days.

• Delivery Time: Orders typically arrive within 7–14 business days after processing, depending on your location and the product type.

• Shipping Carriers: We work with reliable fulfillment partners and shipping carriers to ensure your order arrives safely and on time.

• Tracking: Once your order ships, you’ll receive a tracking number via email.

Please note that certain items may ship separately depending on availability and fulfillment logistics.

Return & Refund Policy

All sales are final. Due to the nature of our products and fulfillment process, we do not accept returns or offer refunds for reasons such as:

• Change of mind

• Ordering the wrong item or size

• Dissatisfaction with flavor, fit, or perceived effectiveness

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at finekavahawaii@gmail.com with the following:

• Your order number

• A description of the issue

• Clear photos showing the damage or error

Once verified, we’ll work with our fulfillment partners to send a replacement at no additional cost. We do not offer refunds under any circumstances.

Important Notes

• Each product is made or packed to order, and in some cases, fulfillment may take longer than expected. We appreciate your patience.

• If you ordered multiple items, they may arrive in separate packages.

• We are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.